Terms and Conditions

Last updated: October 2026

§ 1 Scope and provider

1. These Terms and Conditions apply to all contracts for the Castreon software and the services on castreon.net between Web Tools IT – Inh. Raffael Rump, Finkenweg 22, 87439 Kempten (“Provider”) and the customer.
2. The offer is directed exclusively at businesses within the meaning of § 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. When registering, the customer confirms that it is acting in the course of its commercial or independent professional activity.
3. Deviating terms of the customer only apply if the Provider expressly agrees to them in text form.

§ 2 Subject matter

1. For the term of the contract, the Provider grants the customer the right to install and use the Castreon software on a server of the customer's own. The scope (in particular number of channels, hardware acceleration, codecs, support) follows from the selected plan as described on castreon.net when the contract is concluded.
2. The contract includes the customer account on castreon.net, the provision of updates during the term and the support described in the plan.
3. The customer runs the software on its own hardware and under its own responsibility. The Provider does not provide hosting, transmission or content services.
4. Features marked “Coming soon” are not part of the contract until they are actually made available.

§ 3 Registration and conclusion of contract

1. A customer account is required. The information given at registration must be complete and correct and must be kept up to date.
2. The presentation of the plans on castreon.net is not a binding offer. By completing the checkout, the customer makes a binding offer; the contract is concluded when the license is made available in the customer account.
3. Access data must be kept secret. The customer is liable for actions taken using its account to the extent it is responsible for them.

§ 4 Trial period

1. The Provider may offer a free trial period, currently 14 days with the features of the Pro plan and up to 10 channels.
2. The trial ends automatically. It does not turn into a paid contract without an express order.
3. There is no entitlement to a trial. The Provider may grant only one trial per customer, server or company.

§ 5 License and rights of use

1. The customer receives a simple, non-transferable and non-sublicensable right to use the software during the term of the contract on exactly one server per license.
2. The license is bound to the server on which it was activated. The customer can transfer it to another server in the customer account; the Provider may limit how often this is possible (currently once within 30 days).
3. The software checks the license online at regular intervals. If a check is not possible for an extended period or the license has expired, the software may restrict its operation.
4. It is prohibited to circumvent license checks, pass on license keys, or modify, decompile or reverse engineer the software, except where mandatorily permitted under §§ 69d, 69e of the German Copyright Act (UrhG).
5. All rights to the software, the documentation and the trademarks remain with the Provider.

§ 6 Customer obligations, content and third-party rights

1. The customer is solely responsible for the content, channels, sources and keys it receives, processes or distributes with the software. The customer warrants that it holds all rights and licences from the rights holders required for the content.
2. The software must not be used for unlawful purposes, in particular not for the unauthorised redistribution of copyright-protected content or for circumventing technical protection measures.
3. The customer indemnifies the Provider against all third-party claims arising from unlawful use of the software by the customer, including reasonable legal defence costs.
4. The customer is responsible for the security of its server, regular backups and compliance with the system requirements stated in the documentation.
5. If there is a well-founded suspicion of a breach of this section, the Provider may suspend the license. The customer will be informed.

§ 7 Prices, payment and late payment

1. The prices stated on castreon.net when the contract is concluded apply. All prices are net, plus statutory VAT where applicable.
2. Fees are payable monthly in advance and are charged to a credit card through the payment provider Mollie. The customer receives an invoice for every payment in its customer account and agrees to electronic invoices.
3. If a payment fails, the Provider may suspend the license after 3 days until payment has been made.
4. The customer may only set off undisputed or legally established claims.

§ 8 Term and termination

1. The contract runs for one month at a time and renews automatically for a further month unless terminated.
2. The customer can cancel at any time in the customer account. Cancellation takes effect at the end of the month already paid; until then the license remains active. Amounts already paid are not refunded pro rata.
3. The Provider may terminate with one month's notice to the end of a billing period.
4. The right to terminate for good cause remains unaffected. For the Provider, good cause exists in particular in the event of a serious breach of § 5 or § 6.

§ 9 Support and further development

1. Support is provided through the ticket system in the customer account, to the extent described in the plan. On the Enterprise plan, the Provider responds on the same business day to tickets received on business days (Monday to Friday, excluding public holidays in Bavaria) by 14:00 German time.
2. No particular availability or response time beyond the plan description is owed.
3. The Provider continues to develop the software. It may change features provided that the agreed core scope of the selected plan is preserved.

§ 10 Defects

1. The Provider remedies defects in the software within a reasonable time, at its discretion by an update, a workaround or instructions.
2. The customer reports defects without undue delay and as precisely as possible through the ticket system.
3. Strict liability for defects already present when the contract was concluded (§ 536a(1), first alternative, BGB) is excluded.

§ 11 Liability

1. The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of any guarantee given.
2. In the case of slight negligence, the Provider is only liable for breach of an essential contractual obligation, the fulfilment of which makes proper performance of the contract possible in the first place and on whose fulfilment the customer may regularly rely. In this case, liability is limited to the foreseeable damage typical for the contract, but no more than the fees paid by the customer in the twelve months before the damaging event.
3. The Provider is only liable for loss of data to the extent that would have arisen had the customer made proper and regular backups.
4. Otherwise, liability is excluded. These limitations also apply to the Provider's vicarious agents.

§ 12 Data protection

The Provider processes personal data in accordance with its privacy policy on castreon.net. The customer alone is responsible for personal data it processes with the software on its own server.

§ 13 Changes to these terms and to prices

1. The Provider may change these terms and the prices with effect for the future. Changes are notified to the customer in text form at least six weeks before they take effect.
2. The customer may terminate the contract with effect from the date the change takes effect. If the customer does not terminate, the changes are deemed accepted. The Provider points out this consequence in the notification.

§ 14 Final provisions

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. The exclusive place of jurisdiction for all disputes arising from this contract is Kempten (Allgäu), Germany, provided the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany.
3. The German version of these terms is authoritative. Translations are for information only.
4. Should any provision be invalid, the validity of the remaining provisions remains unaffected.